FAQs

How long will it take for my order to be shipped?

All orders are processed and ship in 1-3 business days through USPS.

What happens if I need to change the address on my order?

Due to our quick shipping time, we do not guarantee that we will be able to change the address. If the order has shipped you will need to contact USPS.

What is the response time for an email?

Please allow 24 hours to response

Do you offer refunds or exchanges?

We are not offering exchanges or returns. (Subject to Change)

Refund will be given only for uneventful situations, please read BELOW

If you order the wrong size, please be sure to contact us within 12 hours from the time of purchase at signaturebygracie@gmail.com. As long as the items has not been worn and the tag is still on it, you can send it back to the address given. Once item is received, then you will be refunded via your original payment method then you can purchase the correct desired size if available. If you don't reach out to us within the timeframe, no refund will be issue.

Please allow 3-5 business days for refund processing. Time may vary depending on financial institution.

What happens if my package is lost?

If your package appears to be lost, you will need to contact USPS. The only information we have about tracking is whatever the website shows when the tracking number is typed in.

What happens if I received the incorrect item or my item is damaged?

We inspect all inventory upon arrival for any damages or torns. In the event that you receive a item that is incorrect (ex wrong color or size), we must be notified within 24hrs of the package being delivered. When we are notified we will then take the necessary steps to correct the issue.

How should I wash my clothing items?

All Signature by Gracie apparel are machine washable with mild detergent. Hair Accessories are recommended to be hand washed only.

How do I contact Signature by Gracie?

How long do I have to send back a wrong item?

2days

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